Course Detail

Developing Interpersonal Communication Skills for Success

Course Reference Number: TGS-2022017345

Overview
Course Details
Course Fee

About the course

This programme aims to enable learners to convey and exchange thoughts, ideas and information effectively through various mediums and approaches. Learners will communicate with others to share information, respond to general inquiries and obtain specific information.

Objectives

At the end of the course, learners will be able to:

Define and construct messages based on desired outcomes
Identify appropriate communication channels and processing techniques based on information processing techniques
Identify types of communication channels and tools to convey both public and confidential information
Select appropriate verbal and non-verbal communication techniques to convey and receive information across communication channels
Present ideas concisely and clearly with appropriate use of vocabulary
Apply listening techniques and EQ to engage and understand the audience
Apply questioning techniques to clarify information received

Mode of Delivery

Face to Face or Synchronous (Online)

Learning outcomes

Participants will learn how to:

Define desired outcomes for the exchange of information
Identify appropriate communication channels to convey information
Use information processing techniques - Identify types of communication channels and tools
Apply information confidentiality and disclosure considerations - Implement verbal and non-verbal communication techniques
Present ideas using concise and clear language - Use a range of technical and non-technical vocabulary and writing techniques
Deploy listening techniques to engage with and understand the audience
Identify emotional intelligence dimensions
Ask questions using right techniques to seek clarity when receiving information

Assessment

Written Assessment

Case study - 8 Questions

Short answer questions - 8 Questions

Who should attend

New Entrants to the Workforce - Individuals beginning their careers and seeking foundational skills PMETs Aiming for Career Success - Professionals, Managers, Executives, and Technicians striving to enhance their career performance Individuals Aspiring to Build Their Personal Brand - Those looking to develop a strong and distinctive career identity Professionals Undergoing Career Transition or Job Change - Professionals navigating shifts in their career paths or exploring new job opportunities

Minimum entry requirements

No formal qualification—Participants should be able to converse, read, and write in English at the Employability Skills Workforce Skills Qualification (ES WSQ) and/ or Workplace Literacy (WPL) Level 4 proficiency level.

Duration

Total 14 Hours

- Delivery - 12.5 hours

- Assessment - 1.5 hours

Course Fee

Full course fee before SSG funding
$381.50 (Incl. of 9% GST)

Registration Fee

A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded

Miscellaneous Fees (Incl. of 9% GST)

Admin Fee for Absent and Reschedule: $32.70

Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 5 Dec 2022 to 25 Sep 2025
Type	Category of Individuals
	Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders	Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above	SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents)
	Funding Source
	SkillsFuture Funding (Baseline) Up to 50% of Course Fees	SkillsFuture Mid- Career Enhanced Subsidy Up to 70% of Course Fees	SkillsFuture Enhanced Training Support for SMEs Up to 70% of Course Fees
Course Fee	$350.00	$350.00	$350.00
SkillsFuture Funding	$175.00	$245.00	$245.00
Nett Fee Payable (Before GST)	$175.00	$105.00	$105.00
GST (9% x $350.00)	$31.50	$31.50	$31.50
Final Amount Payable (Incl. of 9% GST)	$206.50	$136.50	$136.50

(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec

* Self-sponsored individuals must be at least 21 years old.

#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg