Course Detail
Service Excellence Level 1
Course Objectives
This skill describes the ability to apply the knowledge to go the extra mile in providing excellent service, which involves recognising a diverse range of customers and their needs and expectations, projecting a professional image, demonstrate the qualities of a service professional, creating a positive customer experience, and escalating areas of improvement that may enhance the customers’ experience.
Mode of Delivery
Classroom Training
Assessment
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in providing excellent service. At the end of the programme, learners should be able to:
Recognize the diverse range of customers and their needs and expectations
Project a professional image and persona
Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service
Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
Escalate feedback on areas of improvement to enhance the customer experience
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Minimum Entry Requirement
No formal qualification - Participants should have the ability to converse, read & write in English.
Duration
2 Day(s) (16 Hrs)
Trainer : Learner Ratio
Course Fee
$381.50 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
Schedule
Course Fee $381.50 (Incl. of 9% GST)
This Course Includes:
Duration: 2 Day(s) (16 Hrs)
Language: English
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