Course Detail
Service Leadership Level 1 (SFw) (Synchronous e-learning)
Course Reference Number: TGS-2019504426
Course Objectives
This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service vision towards greater customer satisfaction. It involves having knowledge of organization’s vision mission and values and being able to demonstrate service delivery methods in line with the organization’s vision mission and values as well as monitoring own performance.
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Methods of Learning
- 100% virtual classroom delivery
- e-Assessment via webinars / videoconferencing, videos & roleplays
- Mini lectures with presentations to explain concepts and theories
- Interactive activities including demonstrations
- Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in demonstrating service leadership. At the end of the programme, learners should be able to:
- Recognize the role that one plays in contributing to the organization’s vision, mission and value.
- Demonstrate service delivery in accordance with the organization’s vision mission and values.
- Monitor own performance to ensure consistency with the organization’s vision, mission and values.
Who should attend
This programme is targeted for:
- Customer service personnel
- Front line service staff
Minimum Entry Requirement
No formal qualification - Participants should have the ability to converse, read & write in English.
Assessment
The following assessment will be held at the end of the course:
- Short Answer Questions - 5 questions
- Role Play - 2 tasks
Duration
1 Day(s) (8 Hrs)
Trainer : Learner Ratio
Course Fee
Full course fee before SSG funding
$196.20 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
|
Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 16 Sep 2019 to 25 Aug 2027 |
|||
| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 50% of Course Fees |
SkillsFuture Mid- Career Enhanced Subsidy
Up to 70% of Course Fees |
SkillsFuture Enhanced Training Support for SMEs
Up to 70% of Course Fees |
|
| Course Fee | $180.00 | $180.00 | $180.00 |
| SkillsFuture Funding | $90.00 | $126.00 | $126.00 |
| Nett Fee Payable (Before GST) | $90.00 | $54.00 | $54.00 |
| GST (9% x $180.00) | $16.20 | $16.20 | $16.20 |
| Final Amount Payable (Incl. of 9% GST) | $106.20 | $70.20 | $70.20 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*
The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Enhancements to Workfare Skills Support (WSS).
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg
Schedule
25th Apr 2025
Virtual Classroom (Online training)
16th May 2025
Virtual Classroom (Online training)
Course Fee
$196.20 (Incl. of 9% GST)
Full course fee before SSG funding
This Course Includes:
Duration: 1 Day(s) (8 Hrs)
Language: English
Trainees' Ratings
The Training Quality and Outcomes Measurement (TRAQOM) ratings are contributed by trainees who have attended SSG-funded courses. The quality rating measures trainees' perception of the overall learning experience and how inclined they are to recommend others to attend the course.
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