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Service Leadership Level 1 (SFw) (Synchronous e-learning)

Course Reference Number: TGS-2019504426

Course Objectives

This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service vision towards greater customer satisfaction. It involves having knowledge of organization’s vision mission and values and being able to demonstrate service delivery methods in line with the organization’s vision mission and values as well as monitoring own performance.

Methods of Learning

100% virtual classroom delivery

e-Assessment via webinars / videoconferencing, videos & roleplays

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in demonstrating service leadership. At the end of the programme, learners should be able to:

 Recognize the role that one plays in contributing to the organization’s vision, mission and value.

 Demonstrate service delivery in accordance with the organization’s vision mission and values.

 Monitor own performance to ensure consistency with the organization’s vision, mission and values.

Who should attend

This programme is targeted for:

 Customer service personnel

 Front line service staff

Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

$192.60 (inclusive of GST)

Miscellaneous Fees

Make-up Session - $10.70 (inclusive of GST)

Appeal & Re-assessment - $21.40 (inclusive of GST)

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Duration

1 Day(s) (8 Hrs)

Trainer : Learner Ratio

1:20

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Jan 2022 to 25 Aug 2023

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $ 102.60
Inclusive of GST
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $ 66.60
Inclusive of GST
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg

Upcoming schedules
10th Aug Virtual Classroom (Online training) English
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19th Oct Virtual Classroom (Online training) English
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