Course Detail
SkillsFuture for Digital Workplace 2.0 (Tourism) (Inclusive of Hotel / Accommodation Services) (Synchronous e-learning)
Course Reference Number: TGS-2023037699
Course Overview
Explore Digital Transformation in Tourism (inclusive of Hotel/Accommodation Services) now featuring advanced GenAI integration. Our enhanced SkillsFuture course equips tourism professionals with cutting-edge digital competencies, including hands-on training with Microsoft Co-pilot, Google Gemini and Envoy by Voltade. Learn to craft effective AI prompts tailored for tourism applications, understand Gen AI fundamentals, and navigate potential risks while implementing responsible AI practices. Discover how these technologies revolutionise guest experiences, streamline bookings, personalise travel recommendations, and optimise hospitality operations—merging traditional digital marketing techniques with innovative AI-powered solutions reshaping the tourism industry.
Course Objectives
This course equip learners with essential digital skills and cybersecurity knowledge needed to thrive in the evolving digital economy. Learners will gain hands-on experience with Gen AI tools, data analytics, and innovative technologies such as AR, while exploring digital applications in the Tourism sector. The course also focuses on continuous personal upskilling and leveraging online resources like the SkillsFuture portal to remain competitive in a technology-driven workplace.
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via Eduquest LMS with e-assessment
Learning Outcomes
By the end of this course, learners will be able to:
- Aware of jobs and digital skills required in the current and future digital economy, with specific focus on Ge nAI applications in tourism and hospitality.
- Understand of workplace cybersecurity and responsible AI usage in tourism environments.
- Able to drive digital automation applications and effectively utilise Gen AI tools (such as chatGPT, Gemini, Co-pilot, and Envoy by Voltade) for guest experiences, booking optimisation, and travel recommendations through proper prompt design.
- Understand and apply effective prompt design for Generative AI while ensuring responsible use and identifying risks such as bias or misinformation.
- Able to transform tourism data into insights using analytics tools, dashboards, and Gen AI-assisted analysis.
- Able to navigate the SkillsFuture portal for tourism-specific online tools, courses and career options.
- Able to develop an action plan to upgrade and upskill yourself in both traditional tourism digital skills and emerging Gen AI technologies.
- Aware of new technology, such as AR, and its integration with Gen AI in creating immersive tourism experiences.
System Requirements
- Login using a laptop/desktop in order to participate effectively and access digital course materials
- It is mandatory to have a Google Account in order to complete the Learning Activities
- Click here to create a Google Account if you do not have one
- Webcam (camera must be turned on for the duration of the class)
- Microphone
- Internet Connection: High-speed internet connection
Who should attend
Beginners and non-technical individuals who need to better leverage digital tools and understand modern digital landscape in Tourism sector, including Hotel and Accommodation Services. Designed for tourism professionals and hospitality executives to develop a strategic understanding of digital and Gen AI technologies. It is ideal for individuals aiming to optimise workplace productivity with tools like Microsoft Co-pilot, Google Gemini, Envoy by Voltade, adopt innovative digital marketing techniques, and lead digital transformation initiatives to enhance their organisations in the Tourism industry.
Minimum Entry Requirement
Candidates should meet the following entry requirements:
- 16 years and above
- No formal qualification
- Able to speak, listen, read, and write English at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Literacy (WPL)
- Able to manage calculations at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Numeracy (WPN)
- Possess foundational digital literacy skills required at the workplace
Assessment
Online Assessment (Tests)
The following assessment will be held at the end of the course:
- Multiple Choice Questions (MCQ) - 15 Questions with 4 options each - 30 Mins
- Short Answer Questions (SAQ) - 5 Questions - 30 Mins
Total Assessment Duration: 60 Mins
Duration
2 Day(s) (16 Hrs)
Course Fee
Full course fee before SSG funding
$654.00 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
|
Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 11 Sep 2023 to 30 Jun 2025 |
|||
| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 70% of Course Fees |
SkillsFuture Mid- Career Enhanced Subsidy
Up to 90% of Course Fees |
SkillsFuture Enhanced Training Support for SMEs
Up to 90% of Course Fees |
|
| Course Fee | $600.00 | $600.00 | $600.00 |
| SkillsFuture Funding | $420.00 | $420.00 | $420.00 |
| Nett Fee Payable (Before GST) | $180.00 | $180.00 | $180.00 |
| GST (9%) | $16.20 | $16.20 | $16.20 |
| SMES / ETSS-SME | - | $120.00 | $120.00 |
| Final Amount Payable (Incl. of 9% GST) | $196.20 | $76.20 | $76.20 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg
Schedule
16th to 17th Apr 2025
Virtual Classroom (Online training)
Course Fee $654.00 (Incl. of 9% GST)
This Course Includes:
Duration: 2 Day(s) (16 Hrs)
Language: English
Trainees' Ratings
The Training Quality and Outcomes Measurement (TRAQOM) ratings are contributed by trainees who have attended SSG-funded courses. The quality rating measures trainees' perception of the overall learning experience and how inclined they are to recommend others to attend the course.
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