Course Detail

PWM-Food Service: Elevating Customer Service Excellence in the Food Services Industry (L1)

Course Reference Number: TGS-2023037473

Overview
Course Details
Course Fee

Course Overview

This course is only intended for the low wage workers in the PWM-Food Services Sector.

The Elevating Customer Service Excellence in the Food Services Industry Level 1 course aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, and customer engagement. The course also focuses on promoting professionalism, teamwork, and continuous improvement in delivering exceptional customer service in the food services industry.

Course Objectives

By the end of this course the learners will be able to learn how to:

Enhance customer satisfaction and understand the importance of providing excellent customer service, which can lead to increased customer satisfaction and loyalty.
Handle service challenges, such as customer complaints and special requests.

Methods of Learning

Face to Face

Learning Outcomes

At the end of the course, learners will be able to:

Recognise the types of customers and triggers of potential service challenges in the food service environment
Provide service that meets and, if possible, exceeds the diverse needs and expectations of customers
Exhibit the qualities and characteristics of a service professional in the food services environment including readiness to go-the-extra-mile for service
Project the image and persona of a food and beverage professional
Communicate effectively when interacting with customers and handling service challenges
Provide feedback on areas of improvement and unresolved service challenges through proper channels

Assessment

The following assessment will be held at the end of the course:

Short Answer Questions - 8 questions
Role Play - 5 tasks

Who Should Attend

Progressive Wage Model (PWM) Roles - Food/Drink Stall Assistant and Food Services Counter Attendant, Waiter, Waiter Supervisor.

Food and Beverage Service Frontline Staff, Restaurant Managers, Supervisors, Waiters, Chefs and Cooks, Catering Staff, Food Safety and Hygiene Inspectors, Supermarket employees of ready-to-eat food stations, Quick Service and Full Service Food Establishment staff, Caterers, Delivery personnel, Food kiosk employees and Full-time or part-time food services employees, Full dining, semi-dining, self-serve counter staff.

Duration

1 Day(s) (8 Hrs)

Course Fee

Full course fee before SSG funding
$215.82 (Incl. of 9% GST)

Registration Fee

A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded

Miscellaneous Fees (Incl. of 9% GST)

Admin Fee for Absent and Reschedule: $32.70

Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 01 Sep 2023 to 31 Aug 2025
Type	Category of Individuals
	Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders	Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above	SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents)
	Funding Source
	SkillsFuture Funding (Baseline) Up to 50% of Course Fees	SkillsFuture Mid- Career Enhanced Subsidy Up to 70% of Course Fees	SkillsFuture Enhanced Training Support for SMEs Up to 70% of Course Fees
Course Fee	$198.00	$198.00	$198.00
SkillsFuture Funding	$99.00	$138.60	$138.60
Nett Fee Payable (Before GST)	$99.00	$59.40	$59.40
GST (9% x $198.00)	$17.82	$17.82	$17.82
Final Amount Payable (Incl. of 9% GST)	$116.82	$77.22	$77.22

(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec

* Self-sponsored individuals must be at least 21 years old.

#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg