Course Detail
SkillsFuture for Digital Workplace 2.0 (Retail)
Course Reference Number: TGS-2024047981
Course Overview
Equip yourself with essential digital literacy skills for the modern retail landscape, featuring comprehensive GenAI training. Learn to harness Microsoft Co-pilot and Google Gemini through hands-on practice, master effective prompt design, and understand GenAI fundamentals while navigating potential risks.
This enhanced course combines traditional digital competencies (data analytics, cybersecurity, business automation) with cutting-edge AI applications tailored specifically for retail operations. Discover how to use GenAI for Customer Engagement through AI-powered chatbots that provide seamless pre- and post-sales support, with practical examples like Envoy by Voltade and AI by Cloud 8.
Transform your marketing strategies with GenAI for Content Creation, including generating optimised copy, customising and personalising marketing collaterals, and streamlining brand communications using tools like Guidesify. Learn Prompt Engineering to craft effective prompts that maximise the capabilities of AI tools and deliver clear, refined outputs.
By mastering these skills, you will be empowered to transform customer experiences, streamline inventory management, and optimise workflows, ensuring you are well-prepared to thrive in an increasingly AI-driven retail marketplace.
Course Objectives
This course equips learners with the essential digital skills and knowledge required to thrive in today’s rapidly evolving digital economy. Participants will explore cutting-edge tools and technologies like Generative AI, chatbots, and analytics to enhance workplace productivity, customer engagement, and decision-making. Learners will also build competency in cybersecurity, identify and mitigate risks associated with AI, and gain insights into emerging technologies like AR. By the end of the course, participants will develop a practical action plan for ongoing digital upskilling, including leveraging career resources like the SkillsFuture portal.
Mode of Delivery
Classroom Learning
Written Assessment
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the jobs and digital skills required in the current and future digital economy.
- Recognise the importance of workplace cybersecurity and how to apply best practices in a digital environment.
- Use Generative AI tools (e.g., ChatGPT, Microsoft Co-pilot, Google Gemini) to optimise productivity in various workplace scenarios.
- Apply Generative AI for Customer Engagement, such as leveraging chatbots for pre- and post-sales support, with practical examples like Envoy by Voltade and AI by Cloud 8.
- Use Generative AI for Content Creation, including writing optimised copy, customising and personalising marketing materials, and streamlining customer communications with tools like Guidesify.
- Understand and apply clear and effective prompt design for Generative AI to achieve refined and meaningful outputs.
- Gain awareness of risks associated with Generative AI, such as managing bias, identifying misinformation or disinformation, and using AI responsibly.
- Transform data into actionable insights using analytics tools and dashboards to support informed decision-making.
- Navigate the SkillsFuture portal for accessing online tools, educational courses, and career development opportunities.
- Develop a personalised action plan to continually upgrade and upskill using digital and AI-powered tools.
- Gain an understanding of emerging technologies, such as AR (Augmented Reality), and explore their potential applications in enhancing workplace processes.
System Requirements
- It is essential to bring a laptop in order to participate effectively and access digital course materials
- It is mandatory to have a Google Account in order to complete the Learning Activities
- Click here to create a Google Account if you do not have one
Who should attend
Beginners and Non-Technical individuals who need to leverage digital tools better and have an understanding of the modern digital landscape, or executives who strive to develop a strategic understanding of digital technologies and are seeking the full perspective to lead in a digital world and transform their organisations from within.
Minimum Entry Requirement
Candidates should meet the following entry requirements:
- 16 years and above
- No formal qualification
- Able to speak, listen, read, and write English at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Literacy (WPL)
- Able to manage calculations at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Numeracy (WPN)
- Possess foundational digital literacy skills required at the workplace
Assessment
The following assessment will be held at the end of the course:
Multiple Choice Questions (MCQ) - 15 Questions with 4 options each - 30 Mins
Short Answer Questions (SAQ) - 5 Questions - 30 Mins
Total Assessment Duration: 60 Mins
Duration
2 Day(s) (16 Hrs)
Course Fee
Full course fee before SSG funding
$654.00 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
|
Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 26 Jul 2024 to 30 Jun 2025 |
|||
| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 50% of Course Fees |
SkillsFuture Mid- Career Enhanced Subsidy
Up to 70% of Course Fees |
SkillsFuture Enhanced Training Support for SMEs
Up to 70% of Course Fees |
|
| Course Fee | $600.00 | $600.00 | $600.00 |
| SkillsFuture Funding | $300.00 | $420.00 | $420.00 |
| Nett Fee Payable (Before GST) | $300.00 | $180.00 | $180.00 |
| GST (9% x $600.00) | $54.00 | $54.00 | $54.00 |
| Final Amount Payable (Incl. of 9% GST) | $354.00 | $234.00 | $234.00 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg
Schedule
Course Fee $654.00 (Incl. of 9% GST)
This Course Includes:
Duration: 2 Day(s) (16 Hrs)
Language: English
Trainees' Ratings
The Training Quality and Outcomes Measurement (TRAQOM) ratings are contributed by trainees who have attended SSG-funded courses. The quality rating measures trainees' perception of the overall learning experience and how inclined they are to recommend others to attend the course.
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